ITS Help Desk Services

ITS Help Desk - Centrally located in Fenwick B21. Staff is available from 8:00 am to 5:00 pm Monday through Friday

Support is available to all for IT related issues through email, phone, walk-ins, and the Solarwinds Service Desk ticket system. The ITS Help Desk is the college's central support service for IT. Specializing in the areas of network connectivity, and the use of supported desktop applications. The Technology Support team provides two levels of support to faculty, staff and students. First line support is handled by the Help Desk Specialists. Help desk staff will attempt to resolve problem or answer questions within the initial call. If a quick resolution is not appropriate or achievable, the service ticket will be assigned to the second level support specialist.  In some cases, it may be necessary to assign the ticket to another group within ITS.

Available To

Faculty, staff and students as well as alumni and parents of active students.

Benefits

  • Third party hardware repair available
  • Software installs and upgrades
  • Software troubleshooting and consultations
  • Dell and HP warranty service available on site
  • Walk-ins welcomed

Key Features

  • Solarwinds Service Desk ticket system track service requests and issues across the campus
  • Automatic tickets helpdesk-request@holycross.edu
  • Chat Service

Getting Started

Related

Solarwinds IT Service Desk System