Business Continuity

If you need to work remotely, the following information will help you stay connected, active and engaged with the campus community.Ìý

The information and resources below are provided to assist staff in performing their administrative and/or support functions, even if they are not physically on campus.Ìý This content is meant as a guide. Departments should meet to discuss which tools will be best to meet their needs and prepare their staff accordingly.

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From Human Resources - Types of work suitable for working remotely

Official Coronavirus 2019 (Covid-19)

 

Audio Conference Options

  • Google Meet - Using Google Meet for audio and video meetings, classes etc. 
  • Zoom - Using Zoom, login and general Zoom instructions, breakout rooms, etc.

Hardware

Remote Access to Internal Services

  •  -  How to access the RemoteDesk01 terminal server
  • VPN - (Virtual Private Network) - How to access the VPN using a web browser and how to install and configure the VPN agent. 
  • - Remote into your work computer from off campus, this also provides remote support to other users.

Teleconferencing Information

  •  - Online campus directory
  •  - Configure your VoIP desk phone to forward voice messages to email and forward all calls to your cell phone.
  • - Mobile app for VoIP phone users. Provides a means of receiving/making calls using your office phone number.

Resources

  • - securely transfer files
  • - securely erase files from your home computer
  • - new login method for accessing Kronos
  • -  Sessions covering Google Meet, Zoom, VPN/Remote Desktop access, and General Questions/Answers & Troubleshooting

 

Documentation Links

 

Getting Assistance

Information Technology Services - Help Desk

Location: O’Kane 072
Phone: 508-793-3548
Hours: 8:00 am to 5:00 pm - Monday through Friday

24/7 on-call Support

Submit a ticket: helpdesk-request@holycross.edu

Information for faculty and students